Refund & Return Policy
At Wingate's Cake Design, we take pride in our baked goods. Due to the tedious, handcrafted nature of our products, we are unable to provide refunds on custom cakes, cupcakes and cookies. Once a cake has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored.
All retainer deposits on orders are non-refundable. Store credit will be given at our discretion.
Wingate's Cake Design is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during your own transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc. Wingate's Cake Design is not responsible for any damage done to the product after it has been delivered and/or set-up or picked up by the customer. The client assumes full responsibility after picking up their cake from our shop. Wingate's Cake Design is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed after it leaves our shop (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decoration.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our cake decorators. You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done by other cake decorators. IT WILL NOT EXACTLY MATCH A PHOTO OF ANOTHER BAKERY'S WORK. Please note that orders placed over the phone are extremely "fragile". Creating your custom order requires a lot of details and information to avoid any possible errors. Please note that we can not read your mind and there are a lot of chances that the design of your cake will be different of what you are expecting if not enough information is provided. We do not take responsibility if the color of the decoration is a different shade that you had in mind.
• All cakes/desserts are made in a facility that uses dairy, gluten, nut and nut products.
• Our cakes are made from the finest natural ingredients; therefore all products must be refrigerated unless otherwise noted.
• Cakes must be brought to room temperature prior to service.